Shipping / Returns

NOTICE FOR U.S. CUSTOMERS

Due to recent shifts in the import/export landscape in the USA, your order may experience delays during Customs Clearance. Regrettably, this is beyond the control of both us and our shipping partners. For updates on your order, please contact our customer service team at customersupport@warrenjames.org. We appreciate your understanding and patience as we adapt to these ongoing changes.

TERMS OF SALE

By placing an order with Warren James, Inc (“Warren James”) , you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute Warren James’s acceptance of an order. We retain the right to refuse any request made by you.

Prior to Warren James’s acceptance of an order, verification of information may be required. Warren James reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Warren James, for any reason whatsoever. Warren James reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Warren James shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is canceled, Warren James shall credit your account in the amount of the incorrect price.

The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.

EXCHANGE / REFUND POLICY

ALL SALES ARE FINAL:

By completing your purchase, you acknowledge that all sales are final. Once your order is confirmed, cancellations, refunds, or changes to your order cannot be accommodated.

NO REFUNDS OR EXCHANGES:

We do not offer refunds, exchanges, or returns for any reason, including but not limited to changes in personal circumstances, order errors, or dissatisfaction with the product.

DAMAGED OR DEFECTIVE ITEMS:

In the rare event that your item arrives damaged or defective, please contact us within 14 days of delivery. Merchandise must be unworn, unwashed and in its original condition with all tags attached and packaging intact. We may, at our discretion, offer a replacement or repair, provided the issue is verified and subject to product availability. All refunds will be credited back to the original form of payment. Shipping costs are not refundable. Once your claim has been processed, we will advise what to do with the damaged or defective item. We will ship you the replacement free of charge.

ORDER MODIFICATIONS:

Once an order is placed, modifications (e.g., changes to shipping address or payment method) cannot be guaranteed. For preorders, changes to the order may be permitted, only if the preorder is still open. Please contact us immediately if you need to make changes.

CANCELLATIONS BY THE SELLER:

In the unlikely event that we are unable to fulfill your order, you will be notified promptly and issued a full refund or store credit, depending on your preference.

ACKNOWLEDGMENT OF POLICY:

By completing your purchase, you agree to and accept the terms of this policy. We recommend reviewing all product details and policies carefully before placing your order.

If you do not see an answer to your question above or if your order has not yet been fulfilled, please contact us customersupport@warrenjames.org and our team will be in touch.

EXCESSIVE RETURNS

Warren James monitors returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

DISCLAIMERS

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed on the Services are quoted in U.S. dollars.